[Photo provided to chinadaily.com.cn]
For the convenience of the elderly who don't know how to pay bills via mobile phones and do not want to travel a long distance to pay their electricity bills, the State Grid Shizuishan Power Supply Company has installed a self-service payment machine in the community. Residents can go to the community to pay their electricity bills. Recently, this good news was announced by the staff members of Jianmin community in Dawukou district, Shizuishan city in the community grid group.
In order to specifically solve the problem that elderly customers have to travel back and forth to pay for electricity, the State Grid Shizuishan Power Supply Company has gone to great lengths to provide on-site services and mobile office services to bridge the last gap in service. It offers services such as power supply installation applications, business consultations, and electricity purchase and payment at anytime and anywhere, enabling people to enjoy the convenience of paying for electricity up close and experience better power supply services.
On Nov 18, the first self-service terminal for grid business handling of the State Grid Shizuishan Power Supply Company made its debut in Jianmin community, Dawukou district. This self-service terminal is an intelligent terminal that integrates functions for handling power-related businesses such as payment, invoice printing, inquiries, new installations, name changes, and ownership transfers, aiming to meet customers' demands for convenient and efficient services. This terminal can not only automate the processing of traditional businesses but also provide a more intelligent service experience. Users can have real-time communication with remote customers through the terminal within the community, effectively handle complex business requests, and there is no need to go to the business hall in person, thus reducing users' time.
Since the beginning of this year, State Grid Shizuishan Power Supply Company has taken the "minor problems" in the electricity usage of the masses as the starting point to make great efforts and has adopted major measures to optimize power supply services. It has carried out point-to-point services for special users in residential communities, implemented power supply services that benefit the people to the fullest extent, achieved face-to-face services and zero-distance communication, enabling some target users to also enjoy convenience and experience better power supply services.
