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When traveling in China, handling simple tasks like addressing hotel room issues can be a little challenging.
To make your travels easier, let's learn some simple Chinese phrases to help you solve common problems in your hotel room.
01. Ask for a Wifi Password
If you need to access the internet in your hotel room, asking for the Wi-Fi password is simple. You can say:
WiFi密码是什么？
WiFi mì mǎ shì shén me?
What is the WiFi password?
NOTE
If you're having slow internet or connection issues with the Wi-Fi, you can use this phrase to address the problem:
Wi-Fi 很慢。
Wi-Fi hěn màn.
The Wi-Fi is very slow.
02. Fix Broken Things/Appliances
If you discover something is broken in your room, the structure "noun + 坏了 huài le" can be applied to any hotel facility that doesn't function properly. For example:
电视坏了。
Diàn shì huài le.
The TV is broken.
Meanwhile, the easiest way to ask the receptionist to send someone for repairs is to simply say:
你可以修一下吗？
Nǐ kě yǐ xiū yī xià ma?
Can you fix it, please?
NOTE
If something is wrong with electrical appliances, you can use "noun + 打不开 (dǎ bu kāi)" for "won't turn on" or "noun + 关不上 (guān bu shàng)" for "won't switch off." Here are a few examples:
灯打不开。
Dēng dǎ bù kāi.
The lights won't turn on.
空调关不上。
Kòng tiáo guān bù shàng.
The AC won't turn off.
03. Request Missing Things
The word "没有 méi yǒu" means "not to have", therefore, one can easily tell that this structure comes in handy when you need something that you can't find in your room.
没有……
méi yǒu……
There is no…
EXAMPLE
For instance, sometimes hot water might not be available due to unknown reasons, and in this case, you can tell the receptionist:
我的房间没有热水。
Wǒ de fáng jiān méi yǒu rè shuǐ.
There is no hot water in my room.
04. Housekeeping Requests
Whether you need extra towels, additional toiletries, or simply want your room cleaned, here are some helpful phrases to request housekeeping services in a hotel:
请打扫我的房间。
Qǐng dǎ sǎo wǒ de fáng jiān.
Please clean my room.
BONUS
Sometimes you may need additional items or services from housekeeping. Here's how to ask:
可以再给我几条毛巾吗？
Kě yǐ zài gěi wǒ jǐ tiáo máo jīn ma?
Can you give me a few more towels?
我需要更多的卫生纸。
Wǒ xū yào gèng duō de wèi shēng zhǐ.
I need more toilet paper.
我可以要一个枕头吗？
Wǒ kě yǐ yào yī gè zhěn tou ma?
Can I have a pillow?
05. Ask for a Personal Hygiene Kit
Sometimes, it's easy to forget personal hygiene items when packing for a trip.
个人卫生用品
gè rén wèi shēng yòng pǐn
personal hygiene products
Fortunately, many hotels can provide these essentials upon request. Here's how to ask the reception for a personal hygiene kit in Chinese:
我忘了带个人卫生用品，
Wǒ wàng le dài gè rén wèi shēng yòng pǐn,
I forgot to bring my personal hygiene items.
请问，你们可以提供吗？
qǐng wèn nǐ men kě yǐ tí gōng ma?
can you provide them, please?
06. Complain for a Noisy/Smelly Room
If you find yourself in a hotel room that's either too noisy or has an unpleasant smell, here's how you can describe these problems and request a solution in Chinese:
我的房间太吵了。
Wǒ de fáng jiān tài chǎo le.
My room is too noisy.
我的房间里有奇怪的气味。
Wǒ de fáng jiān lǐ yǒu qí guài de qì wèi.
There's a strange smell in my room.
NOTE
To ask the hotel staff to solve the problem or move you to another room, you can say:
你们能处理一下这个问题吗？
Nǐ men néng chǔ lǐ yī xià zhè ge wèn tí ma?
Can you handle this issue?
我可以换一个房间吗？
Wǒ kě yǐ huàn yī gè fáng jiān ma?
Can I change to another room?
07. Ask for a Room Service
When staying at a hotel, there are times when you might not feel like going out to eat. In such cases, you can opt for room service:
可以送餐吗？
Kě yǐ sòng cān ma?
Is room service available?
Literally "Can-deliver-food-ma?'
NOTE
Another way to ask the same question in Chinese would be:
有送餐服务吗?
Yǒu sòng cān fú wù ma?
Is there a food delivery service?
来源：That's Mandarin
编辑：万月英
