[Photo provided to chinadaily.com.cn]
On Feb 11, the roar of machines echoed again in the production workshop of Zhejiang Yishu Paper Co Ltd in Longyou Development Zone, Quzhou, Zhejiang province. Just two days ago, after the enterprise's person-in-charge submitted an application for restoring power supply to the transformer to State Grid Quzhou Power Supply Company via phone, the power supply service team promptly visited the site to complete the business procedures, ensuring the enterprise could resume work as scheduled. This is a vivid microcosm of how Quzhou Power Supply Company uses precise services to assist enterprises in resuming work and production.
During Spring Festival, many enterprises in Quzhou city chose to suspend the operation of transformers to cut costs. To address the possible centralized power demand due to resumption after the festival, the State Grid Quzhou Power Supply Company established a special service mechanism well before the festival. Through the dynamic customer information registration system, it actively contacted enterprises during the holiday via phone calls, on-site visits etc.to accurately grasp the time nodes of resuming work, and formulated power supply plans in advance, effectively avoiding congestion during the peak period of business handling. The Quzhou Power Supply Company innovatively implemented the "flexible power-handling" model, breaking the traditional hard-and-fast rule that requires an application five working days in advance. It opened a green channel for enterprises resuming production and operation, implementing the principle of "handle upon application, handle special cases specially," providing strong support for the local economy to get off to a good start.
In the distribution room of a new materials company in Zhejiang, power supply inspectors are conducting a comprehensive "physical examination" of the equipment with infrared thermometers in hand. In line with the three-year action to address the root causes of work safety and tackle tough problems, the company has established a special inspection team to focus on identifying potential hazards in the distribution room equipment of enterprises resuming production and operation, and guide enterprises to optimize the operation strategy of reactive power compensation devices.
"This is our 24-hour service card. Feel free to contact us if you have any electricity-related problems". During the visit-based service, power supply employees distribute "Electricity Service Connection Cards" with the contact information of the service team to enterprises. Meanwhile, they establish special online service groups to achieve "instant response" to electricity-related problems. Through the "online + offline" three-dimensional service system, the State Grid Quzhou Power Supply Company will continuously optimize the electricity business environment, and inject strong momentum into the high-quality development of the local economy with a smarter power grid and more efficient services.
