[Photo provided to chinadaily.com.cn]
"I didn't expect that right after I got home, the power supply company would send someone to help restore power. The service is really excellent." On Jan 15, staff members from the Suburban Power Supply Company of Fuyang city went to Xuzhai village, Wangdian town, Fuyang city to restore power on-site for the returned migrants and helped check for potential safety hazards in household appliances.
It is reported that, based on the customer information displayed in the marketing service system, the company takes advantage of the "local grid-based" work mode through channels such as WeChat groups and text messages. It communicates in advance with local governments and migrant workers returning home, so as to know the estimated number of returnees and their approximate return time. The company provides 24-hour on-site services, and makes preparations for "power restoration" in advance, ensuring that "power arrives before people do", and guaranteeing that villagers returning home can use electricity as soon as they arrive.
At each household, the employees of State Grid Fuyang Suburban Power Supply Company also explain knowledge of safe electricity use to customers, answer questions regarding electricity bill payment, electricity price policies, etc, and assist customers in inspecting the electrical wiring and power - using facilities in their homes to ensure that the electrical equipment in customers' homes is in good operating condition. At the same time, the staff members promote the "State Grid Online" app to users, answer one by one questions about online payment, electricity consumption inquiry, business handling, etc, and help users master the functions of the platform proficiently, ensuring that customers can enjoy power services without leaving their homes.
