On March 11, the staff members are at the Sucheng Power Supply Service Center of the State Grid Suqian Power Supply Company. Wang from Minghao Sun city completed the "one household with multiple people" service in just 10 minutes through the online State Grid app. According to calculation, this household will save about 220 yuan ($27.6) on electricity bills annually.
Jiangsu has implemented the "one household with multiple people" policy for tiered electricity pricing since 2021. This means that households with five or more members can apply to increase their monthly tiered electricity base by 100 kWh. In January of this year, Jiangsu further refined the policy, clarifying that "separated individuals" within the same community, whose household registration differs from their actual residence, are also eligible to enjoy the electricity benefits associated with "one household with multiple people".
After the release of the new policy, the State Grid Suqian Power Supply Company quickly responded by establishing a service mechanism featuring "active discovery, precise outreach, and comprehensive assistance". This mechanism aims to extend the benefits of the "electricity pricing for households with multiple people" to more residents.
"We have thoroughly integrated the electricity service records from the past five years, utilizing big data analysis technology to precisely identify eligible users who have not yet applied. We proactively reach out to these users via phone calls, ensuring they are fully informed and can fully enjoy the benefits," said Jiang Dan, head of the business team at the Sucheng Power Supply Service Center of State Grid Suqian Power Supply Company. Additionally, green channels and dedicated service windows have been established in two power supply business halls and six government-affiliated power supply service points.
For the elderly special group, the company also utilizes the electric heating convenience service station to offer mobile door-to-door assistance services. Ma, 73, is registered in Suqian, while his daughter is registered in Siyang. To facilitate care of the elderly, his daughter's family lives with Ma in Suqian. After discovering that the household met the policy requirements, the employees from the electric heating convenience service station arrived at their doorstep with mobile equipment and completed the business transaction in just 15 minutes. "I'm not familiar with smartphones, but thanks to their assistance, I can save 18 yuan on my monthly electricity bill!" Ma expressed great satisfaction.
Currently, the company has processed the "one household, multiple residents" service for 3,696 households in the city, with 135 of them receiving on-site assistance. It is anticipated that the annual burden per household will be reduced by about 200 yuan, resulting in a cumulative policy dividend of about 740,000 yuan.
