"I don't have to sit in front of the computer and transfer money one by one anymore". On March 5, Song Jiaru, a financial staff member of Sunshine Heating Co Ltd, completed the electricity bill payment for 21 heating stations scattered in 7 residential communities in just 3 minutes through mobile phone operations. This "Warm Heart Energy Card" launched by State Grid Kuitun Power Supply Company has benefited more than 3,000 households and enterprises in Kuitun city of the Xinjiang Uygur autonomous region since its launch in 2024, turning the electricity bill payment from a "troublesome matter" into a "convenience at the fingertips".
For Sunshine Heating Company, which manages 21 heating stations, paying the electricity bills every month used to be a "tough battle". "During the busiest time, all staff members had to get involved and operate for 2 hours. There were even cases where the equipment was cut off due to missed payments," Song Jiaru recalled. Now, by binding the "Warm Heart Energy Card," the financial staff members only need to transfer the total amount at one time, and the system will automatically complete the intelligent account splitting and push the electronic invoice in real time, with the payment accuracy rate reaching 100 percent. Such a change has also benefited Zhang Yu, the operator of a chain supermarket. He no longer has to pay the electricity bills for 8 stores separately. "Now I can finish paying all the electricity bills in 10 minutes, and the system will automatically generate a reconciliation statement," he said.
The user-exclusive energy card realizes the function of paying the electricity bills of the main and sub-accounts with one click through binding the online banking account of the group's main household, completely changing the cumbersome process of traditional individual transfers. Compared with the traditional payment method, the time efficiency of the fund arrival in the energy card system has been increased by 80 percent, and the service of "payment across accounts without proof" has been realized. At the same time, it supports the remote invoicing function via email, truly achieving the whole process of online handling. The system also has a built-in intelligent account settlement program, which can automatically allocate the payment amount according to the preset rules, effectively avoiding the risks of manual operation.
Since 2024, State Grid Kuitun Power Supply Company has established a three-dimensional promotion working mechanism of "online + offline". Within two months, it has distributed exclusive energy cards to users who have completed the removal of "card meters" and the replacement of "remote meters". At the same time, the company's staff members have carried out the service of "door-to-door explanation + remote guidance" through contact points such as electricity bill collection and agreement signing. In the first week alone in the urban area of Kuitun, they have completed on-site contract signing with 15 enterprises and handled 32 email service applications. The company has also established a dynamic monitoring mechanism, tracking in real time the usage data of more than 3,000 issued cards and collecting 47 optimization suggestions.
It is understood that after the promotion of the energy card, the on-time arrival rate of electricity bills in the jurisdiction has increased to 99.8 percent, the number of complaints about payment disputes has decreased by 62 percent year-on-year, and the average payment time per household has been reduced by 85 percent. In the next step, State Grid Kuitun Power Supply Company will continue the distribution work of energy cards, continuously monitor the payment situation, collect user feedback, and constantly assist in improving the system functions to enhance the efficiency of electricity bill collection and the user experience.
